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On Chasing Shiny Objects…

Posted by on Nov 2, 2017 in Blog | 0 comments

On Chasing Shiny Objects…

According to the American Dental Association, 71 is the new retirement age for dentists! Amazing! A good friend of mine, however, retired at age 53. He saved twenty per cent of his income each of the twenty-five years he practiced, and achieved financial security. And, oh yeah, he ignored “shiny objects….” He lived in the same home throughout his career, and paid it off in fifteen years. He made investments in his practice after carefully evaluating the ROI, and he drove each car he owned for at least ten years. He never owned a BMW, had a...

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Quietly Leaving. . .

Posted by on Oct 5, 2017 in Blog | 0 comments

Quietly Leaving. . .

I know I could have asked to speak to the owner (I’ve only known him for thirty years), but – after three consecutive mishaps – it seemed pointless. Clearly, the business I’ve patronized for decades is failing. The signs are clear: high employee turnover, poor customer engagement and staff attitude, and a total failure to address and resolve customer service complaints, issues, or concerns. Worse, the facility is in decline, and the owner has introduced a separate product line that has nothing to do with his business....

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On Being an Ambassador

Posted by on Sep 7, 2017 in Blog | 0 comments

On Being an Ambassador

I knew my visiting grandchildren would love the Atlanta Botanical Garden’s display of “The Curious Garden,” inspired by famed Disney arborist, Adam Schwerner. What I didn’t know – nor suspect – however, was how an employee of the Garden would add memorable value to our visit! Having worked only two years for the Atlanta Botanical Garden, Charles, proved to be far more than a clock-puncher. Much to my surprise, he asked if I was local, and might return. When I informed him that I lived an hour away, but that...

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Thanks, Coach!

Posted by on Aug 3, 2017 in Blog | 0 comments

Thanks, Coach!

I’ve been the hero, and I’ve been the goat.  Rest assured, I much preferred being the hero!  I’ve made the shot at the buzzer to win, and I’ve missed the shot that would have made us victorious.  Such are the variables of sports, and life. Those who know me would find it hard to believe that I was ever introverted, but it’s true.  It was my seventh-grade PE coach, Dale Rider, a former U. S. Marine, that took me from being a pimple-faced nerd with few friends, to being a popular, confident, first-string,...

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Revisiting Purpose and Vision

Posted by on Jul 13, 2017 in Blog | 0 comments

Revisiting Purpose and Vision

In 1978, my practice purpose was “To provide excellent restorative services with personal and professional integrity, and to emphasize individualized preventive care.”   My vision?  “To partner with, and serve the community in which I practice, both as a clinician and a leader.”  These simple statements lacked grandiose language, but served my patients, team, and practice well for thirty-five years. Today, the elements of a practice vision are more sophisticated, and may include: 1. What is it that we wish to give,...

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Dismissing Trouble!

Posted by on Jun 1, 2017 in Blog | 0 comments

Dismissing Trouble!

As most of us do from time to time, I took my aging vehicle to the garage for service.  Although it was running fine, I knew it was due for an oil change, lube, and inspection.  I was even armed with a dealer coupon for those services! To the service manager’s credit, he called after my vehicle’s inspection to advise that the radiator and coolant system needed to be flushed, and that my battery was weak and should be replaced.  He also suggested that the reliable life span of my front brake pads was nearing an end, and that it might be...

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On Being “Desirable”. . .

Posted by on May 3, 2017 in Blog | 0 comments

On Being “Desirable”. . .

Recently I completed a series of lectures to dental hygiene students which blended a lot of preparation for their national board exam with a little bit of practical advice. It surprised me that, after a long weekend of instruction, several asked what they could do to become desirable employees. Here’s what I shared 1.  Attitude is everything! Skills can be learned, but a positive, energetic, “can-do” attitude is infectious, and always a positive trait. 2. Demand clear job descriptions from your employer! One can only excel...

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Play Hard, Play Fair, Have Fun!

Posted by on Apr 6, 2017 in Blog | 0 comments

Play Hard, Play Fair, Have Fun!

A good friend of mine balances his personal and professional responsibilities far better than most.  In addition to serving as an academic dean, clinical professor, classroom teacher, husband, and father, he volunteers as the coach of a local youth soccer team.  His mantra: “Play hard, play fair, have fun!”  Oh yeah, his teams have won their share of state titles! Curiously, I’m reminded of this amazing philosophy as I reflect on owning and operating a dental practice: Play hard:  Compete with the “big boys” by offering a remarkable patient...

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No Surprises!

Posted by on Mar 2, 2017 in Blog | 0 comments

No Surprises!

Last month I complained that “garage math” inflated the final repair bill for my car, and concluded that financial surprises are inappropriate for both car owners and dental patients. But what financial expectations should we have for a patient, when we encounter unanticipated complications arising during treatment? Early in my career, I referred a pediatric patient to a specialist as I was a bit uncomfortable regarding the child’s management.  The child, however, was great, the mother was pleased, and the restorative services were...

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Garage Math

Posted by on Feb 2, 2017 in Blog | 0 comments

Garage Math

As most of us do from time to time, I took my aging vehicle to the garage for service.  Although it was running fine, I knew it was due for an oil change, lube, and inspection.  I was even armed with a dealer coupon for those services! To the service manager’s credit, he called after my vehicle’s inspection to advise that the radiator and coolant system needed to be flushed, and that my battery was weak and should be replaced.  He also suggested that the reliable life span of my front brake pads was nearing an end, and that it might be...

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