Dismissing Trouble!

As most of us do from time to time, I took my aging vehicle to the garage for service.  Although it was running fine, I knew it was due for an oil change, lube, and inspection.  I was even armed with a dealer coupon for those services! To the service manager’s credit, he called after my vehicle’s inspection to advise that the radiator and coolant system needed to be flushed, and that my battery...
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The Details Make the Difference!

I’ve always maintained that success in dentistry is dependent upon the doctor and team establishing a personal relationship with each patient, by focusing on – and caring for – one patient at a time. After that, it’s the details that truly make the difference, and set one’s practice apart from others. Whether it’s the warmth and comfort of your reception area, the welcoming smiles of your...
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Destroying Success. . .

Twenty years ago, a close friend of mine launched a start-up company with a great software product and a superior business model. Simply put, his product was innovative and in demand, and he built his business on four important tenets:   1. Build “raving fan clients” based upon unparalleled customer service. 2. Provide superior team training. 3. Have fun every day!! 4. Share the wealth,...
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On Practice Transitions. . .

If you have reached that point in your career where you are contemplating the transition of your practice to a new owner… congratulations! While planning for this significant life event, please consider the following recommendations: 1. Maintain the “Status Quo!” It’s only natural to “slow down” a bit in practice once one has reached that nirvana of the business cycle called “peak productivity,”...
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Avoiding Burnout!!

Professional burnout can occur for a variety of reasons, but is most often the result of frustration, disappointment, or disillusionment. Avoid the sense of doom and despair by incorporating some of the following tips!      1.  Understand the stage of business your practice is experiencing. If you have survived the early stages of establishing a practice and reached a point of peak performance,...
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