The Details Make the Difference!

I’ve always maintained that success in dentistry is dependent upon the doctor and team establishing a personal relationship with each patient, by focusing on – and caring for – one patient at a time. After that, it’s the details that truly make the difference, and set one’s practice apart from others. Whether it’s the warmth and comfort of your reception area, the welcoming smiles of your...
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What Makes Staff Stay?

Like many in our profession, I’ve had to dismiss a few “less than sterling” employees through the years, but I’ve always recognized that a stable staff sends a message to our patient family:  that your practice is a great place to work, and they can always count on seeing their favorite hygienist or other team member. Staff stability is not only important in maintaining...
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