Garage Math

As most of us do from time to time, I took my aging vehicle to the garage for service.  Although it was running fine, I knew it was due for an oil change, lube, and inspection.  I was even armed with a dealer coupon for those services! To the service manager’s credit, he called after my vehicle’s inspection to advise that the radiator and coolant system needed to be flushed, and that my battery...
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Breaking Free!

Just as this first year of retirement from the clinical practice of dentistry brought many great (and exciting) changes to my life, my retirement necessarily brought changes to the lives of my children as well! Specifically, after having provided them with dental care through the first three decades (or so) of their lives, they each now had to find a new dentist and dental practice for their...
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It’s All About the Patient, Stupid!

Not long ago, my wife called my attention to a “Dear Abby” column that appeared in our local newspaper. The letter-writer complained that his dentist talked politics while working in his mouth, which both upset him, and raised his blood pressure! He questioned Abby how he could get his dentist to stop! Seriously? Having provided clinical care for some thirty-eight years, I must admit that my...
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The Details Make the Difference!

I’ve always maintained that success in dentistry is dependent upon the doctor and team establishing a personal relationship with each patient, by focusing on – and caring for – one patient at a time. After that, it’s the details that truly make the difference, and set one’s practice apart from others. Whether it’s the warmth and comfort of your reception area, the welcoming smiles of your...
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What Makes Staff Stay?

Like many in our profession, I’ve had to dismiss a few “less than sterling” employees through the years, but I’ve always recognized that a stable staff sends a message to our patient family:  that your practice is a great place to work, and they can always count on seeing their favorite hygienist or other team member. Staff stability is not only important in maintaining...
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