Getting “Educated”

I grew up in central Florida in the fifties. Martin Marietta had just opened a major facility employing thousands, and new homes were under construction virtually everywhere. As a boy, it seemed there was always a sand pile to be played in. I remember building a fort with a buddy in a vacant lot near our home. It grew late, and my dad yelled for me to come inside and do my homework. I...
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Where Have All the Bag Boys Gone?

I’ll be the first to admit that it was far easier bagging groceries in strong paper bags that held their shape than it is to do so using today’s pleomorphic plastic, but the principles remain the same: double bag for heavy items, cans on the bottom with light items on top, pack cold things together, meat and bread always separately, and eggs get special attention.  So why is it that no one...
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The Little Things. . .

Sometimes it’s the little things in life that bring us joy; holding hands with a loved one (without even crossing the street), pausing to appreciate the beauty that surrounds us every day, or watching the colorful display as the sun slips behind the horizon.  In the great game of life, however, we often miss these simple joys.  Truth be told, we’re just too busy. As the days of...
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On Chasing Shiny Objects…

According to the American Dental Association, 71 is the new retirement age for dentists! Amazing! A good friend of mine, however, retired at age 53. He saved twenty per cent of his income each of the twenty-five years he practiced, and achieved financial security. And, oh yeah, he ignored “shiny objects….” He lived in the same home throughout his career, and paid it off in fifteen years. He made...
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Quietly Leaving. . .

I know I could have asked to speak to the owner (I’ve only known him for thirty years), but – after three consecutive mishaps – it seemed pointless. Clearly, the business I’ve patronized for decades is failing. The signs are clear: high employee turnover, poor customer engagement and staff attitude, and a total failure to address and resolve customer service complaints,...
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