The Donut Man

I don’t have a picture of him. I wish I did, for he was the poster child for industry, determination, and entrepreneurialism. To us, he was simply, “the Donut Man.” A daily fixture each morning at the intersection of North Avenue and Techwood Drive, just on the edge of the campus of the Georgia Institute of Technology, he sold Krispy Kreme donuts for a dime. We students could, of course, buy one...
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Service, Knowledge, Relationship

While visiting my daughter, I was advised that the toilet paper holder in the guest bathroom kept falling off the cabinet.  My son-in-law took everything apart and quickly recognized that the hardware had been improperly installed and needed replacement.  As we entered the local ACE Hardware store for the items needed, I held the components in the air and jested, “Toilet paper emergency!  Toilet...
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Forever Friends. . .

Dentistry is a relationship-driven business, and those who don’t understand that will never experience sustained success. When we enjoy a personal relationship with those for whom we care, trust is more easily established which naturally leads to greater treatment acceptance and a commitment to continuing care. As a young dentist, my focus necessarily shifted from boyhood friendships to patient...
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Accelerated Hygiene. . . ?

During the 1980’s, a concept known as “accelerated hygiene,” still embraced today, became popular.  It was based upon the principle that, like the dentist, the hygienist’s activities and services should be limited for maximum profitability to only those the hygienist was licensed to perform.  All others should be delegated. To be clear, I’m a firm believer in appropriate delegation.  Empowering...
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Bucket List. . . ?

Remember when you were a kid and couldn’t wait until you were old enough to get your driver’s license or your first job? And how about high-school graduation? Couldn’t come soon enough! “Just wait until….” seemed to be a recurring theme. Truly, life’s early years seemed to last an eternity. Why is it then, that the years seem so much shorter as we age...
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