Trying Your Best

Recently I ran across an old decoupaged plaque I made in my youth. It was a meaningful commentary I’d torn from a magazine, glued to a painted board and sealed with a clear coat. Oddly, I’d never hung it up, but kept it all these years. In short, it was a father wishing his son well as he competed in his first sporting event. He said, “I hope you win, not for me, but for you, because winning is...
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Dismissing Trouble!

As a young man, I owned a yard business, and learned early in life that some folks could be more easily pleased than others.  My experiences as a grocery store bag boy during my teen years, only emphasized that point! As a young dentist, however, I actually thought I could please everyone who presented to my practice for care.  Indeed, I recall going to exceptional lengths to ensure that my...
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The Details Make the Difference!

I’ve always maintained that success in dentistry is dependent upon the doctor and team establishing a personal relationship with each patient, by focusing on – and caring for – one patient at a time. After that, it’s the details that truly make the difference, and set one’s practice apart from others. Whether it’s the warmth and comfort of your reception area, the welcoming smiles of your...
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Destroying Success. . .

Twenty years ago, a close friend of mine launched a start-up company with a great software product and a superior business model. Simply put, his product was innovative and in demand, and he built his business on four important tenets:   1. Build “raving fan clients” based upon unparalleled customer service. 2. Provide superior team training. 3. Have fun every day!! 4. Share the wealth,...
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On Practice Transitions. . .

If you have reached that point in your career where you are contemplating the transition of your practice to a new owner… congratulations! While planning for this significant life event, please consider the following recommendations: 1. Maintain the “Status Quo!” It’s only natural to “slow down” a bit in practice once one has reached that nirvana of the business cycle called “peak productivity,”...
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