Dismissing Trouble!

As most of us do from time to time, I took my aging vehicle to the garage for service.  Although it was running fine, I knew it was due for an oil change, lube, and inspection.  I was even armed with a dealer coupon for those services! To the service manager’s credit, he called after my vehicle’s inspection to advise that the radiator and coolant system needed to be flushed, and that my battery...
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Garage Math

As most of us do from time to time, I took my aging vehicle to the garage for service.  Although it was running fine, I knew it was due for an oil change, lube, and inspection.  I was even armed with a dealer coupon for those services! To the service manager’s credit, he called after my vehicle’s inspection to advise that the radiator and coolant system needed to be flushed, and that my battery...
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Nickel and Diming Clients . . .

Two good friends of mine own a sandwich shop.  I used to eat there.  But they started to charge extra for a slice of cheese, and then for tomato.  Instead of offering a choice of chips with a sandwich, they wanted an extra quarter for a “premium brand” in place of their standard brand.  Finally, they began to charge for a cup of ice for those who simply wanted water with their sandwich.  Really?...
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Thanking Friends and Mentors. . .

Like many, I’ve enjoyed some significant professional milestones throughout my career. And, like many, I have enjoyed those experiences in large part due to those who have befriended and mentored me along the way… I sincerely doubt that I would have become adept at practice management or team building/leadership without the help of Dr. James R. Pride, Founder and former CEO of the...
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Having the Talk. . .

An incident late in the year of 2003 brought great change to my life; my father-in-law passed away, and my mother-in-law moved in with us the very same day.  I remember with great clarity how my wife and I frantically altered our oldest daughter’s bedroom and placed some of Mom’s items in it to make her feel more at home.  She was 88, and lived with us for eight years.   It...
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