Beginnings. . .

Late spring, 1973, I asked a classmate for help preparing for our final in Physical Biology at Georgia Tech. She agreed, on the condition that I take her out for a “vertical” banana split at Zesto’s. As I drove to her dorm to pick her up, the radio was playing “Beginnings” by the Chicago Transit Authority. Little did I realize that our study date would lead to...
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Using Technology to Build Trust

As the Pankey Cross of Dentistry implores us: “Know Yourself, Know Your Work, Know Your Patient, Apply Your Knowledge, and experience both a Spiritual as well as a Material reward.” Clearly, taking time to establish that strong relationship with your patient family, one person and one procedure at a time, and developing a sense of trust through competent care and education is key....
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What are the Common Characteristics of Excellent Employers?

Any experienced dentist-employer knows that staff stability is critically important in maintaining long-term patient relationships and reducing the overhead costs associated with employee turnover and training.  Just as the business owner hopes to make a long-term hire, the potential employee hopes for employment stability as well!  So what should an applicant look for in a potential employer?...
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